Help centre

What happens if someone in my family forgets their secret word?

If your child forgets their secret word, you can retrieve it for them! Sign in to your parent profile, open your account menu in the upper-right corner and select Profile & settings. Make sure to scroll all the way down to the secret word section! 

As a parent, if you forget your secret word, click the Forgot secret word link on the secret word popover. Click Reset secret word. We’ll reset it and send you an email with a new secret word. 

Learn more about setting a secret word!